Project Title: Develop a Customer Service & Retention Strategy
Rockford Area Habitat for Humanity
| Details | |
|---|---|
| Project Title | Develop a Customer Service & Retention Strategy |
| Project Topics | Customer Service & Account Management |
| Skills & Expertise | |
| Project Synopsis: Challenge/Opportunity |
Habitat for Humanity is looking to build out customer service strategy at their Rockford ReStore location. Rockford ReStore currently experiences a 50% new customer rate, and is aiming to increase their customer satisfaction and retention using industry best practices that can be tailored to their retail environment and reclaimed goods segment. They are asking you to develop a customer service philosophy and corresponding training program, process, structure, and incentive plan to promote effective customer service. They also hope that your plan will help to measurably improve customer satisfaction and retention.
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| Project Synopsis: Activities/Actions Required | |
| Project Synopsis: Expected Results |
Project Timeline
Rockford Area Habitat for Humanity - Develop a Customer Service & Retention Strategy
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Due Date
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Activities |
Deliverables
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Status
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Sat, 01/02/21
12:00 AM
UTC
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Submit Project Preferences
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No Deliverables
No deliverables are required for this action item.
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Description:
We'll use this to assign teams and add you to projects:
https://niu.az1.qualtrics.com/jfe/form/SV_3Cv9ceINbu3D36e
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Sat, 01/02/21
12:00 AM
UTC
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Projects Revealed
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No Deliverables
No deliverables are required for this action item.
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Description:
Students select their preferred project
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Mon, 02/08/21
12:00 AM
UTC
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Program Kickoff
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No Deliverables
No deliverables are required for this action item.
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Location:
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Sun, 04/04/21
12:00 AM
UTC
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Complete Temperature Check Survey #2
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No Deliverables
No deliverables are required for this action item.
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Description:
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Sun, 10/03/21
12:00 AM
UTC
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Milestone Deliverable 2 Due
Required Deliverable
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Required Deliverable
Deliverable submission is required.
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Description:
Please upload your deliverable using the link above
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Thu, 12/02/21
12:00 AM
UTC
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Project Kickoff Survey Due
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No Deliverables
No deliverables are required for this action item.
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Description:
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Milestone Deliverable 1 Due
Required Deliverable
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Required Deliverable
Deliverable submission is required.
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Description:
Please upload your deliverable using the link above
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Final Presentations (Please Upload)
Required Deliverable
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Required Deliverable
Deliverable submission is required.
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Description:
Keri,�Project�Champion�from�Habitat�for�Humanity�to�web�conference�(or�visit)�class�to�hear�final�presentations�and�provide�feedback.
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Milestone Deliverable 3 Due
Required Deliverable
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Required Deliverable
Deliverable submission is required.
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Description:
Please upload your deliverable using the link above
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Project Launch
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No Deliverables
No deliverables are required for this action item.
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Description:
Keri, Project Champion from Habitat for Humanity, will web conference into class to launch the projects. She will introduce herself, share about her background and introduce you to Habitat for Humanity of Rockford and their ReStore.� Be prepared to listen and to ask questions about the company and/or your project.
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Complete Temperature Check Survey #1
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No Deliverables
No deliverables are required for this action item.
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Description:
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Project Check-In
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No Deliverables
No deliverables are required for this action item.
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Description:
Keri, Project Champion from Habitat for Humanity, to web conference into class to launch the projects. Expect to dedicate 1-hour per section. Flexible to move this to around. Ideally between second and third deliverable
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End of Term SELF Evaluation Due
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No Deliverables
No deliverables are required for this action item.
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Description:
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End of Term PEER Evaluation Due
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No Deliverables
No deliverables are required for this action item.
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Description:
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Program Managers
| Name | Organization |
|---|---|
| Jacie Collum | Northern Illinois University (NIU) |
Teams
| Team Name | Project Name | Team Members |
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| No Teams Available |