Project Title: Optimizing Operations and Supply Chain for Enhanced Customer Experience in Global Shipping
MindHappy
| Details | |
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| Project Title | Optimizing Operations and Supply Chain for Enhanced Customer Experience in Global Shipping |
| Project Topics | Data Management Growth Strategy Operations Product Design & Development Purchasing, Logistics, Supply Chain |
| Skills & Expertise | Business Project Management Communications Data Visualization Dropshipping & Order Processing Quantitative Research Supply Chain & Logistics Project Management Technical |
| Project Synopsis: Challenge/Opportunity | Project Overview: The objective of this project is to create efficiencies and improve the customer experience by establishing an efficient shipping network for the US and eventually expanding to global shipping. This will involve working closely with suppliers to ensure timely product delivery from two wholesale sites with global shipping capabilities. Additionally, the project aims to optimize the customer experience by enhancing the packaging and unboxing experience.
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| Project Synopsis: Activities/Actions Required | Project Scope:
1. Analyze the current operations and supply chain. An in-depth analysis of the existing shipping network, supplier relationships, and customer feedback to identify pain points and areas of improvement. 2. Complete industry research and report on the most common complaints, praises, and features (including delivery options) for similar products. Develop a report and propose a customer survey to gather specific feedback regarding the Mind Happy experience. 3. Design an efficient shipping network. Develop a comprehensive plan to optimize shipping network with the U.S., considering factors such as distance, delivery times, and cost-effectiveness. 4. Identify performance metrics and continuous improvement opportunities. Define the key performance indicators (KPIs) to measure the success of the Mind Happy project and identify continuous improvement initiatives the company can adopt based on data-driven insights. |
| Project Synopsis: Expected Results | Project Deliverables:
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Project Timeline
MindHappy - Optimizing Operations and Supply Chain for Enhanced Customer Experience in Global Shipping
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Due Date
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Activities |
Deliverables
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Status
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Tue, 09/26/23
11:59 PM
US/Eastern (UTC-04:00)
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Submit your Team Charter
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No Deliverables
No deliverables are required for this action item.
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Wed, 09/27/23
6:00 PM
US/Eastern (UTC-04:00)
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Program Kickoff
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No Deliverables
No deliverables are required for this action item.
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Location: Blended
Event Description:
Our case study partner will join our class via Teams to kick off the project.
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Wed, 12/06/23
6:00 PM
US/Eastern (UTC-04:00)
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Final Presentations
Required Deliverable
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Required Deliverable
Deliverable submission is required.
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Location: Blended
Event Description:
Final PresentationBefore creating your presentation, be sure to revisit the feedback you’ve received for each milestone and make any appropriate updates. This presentation will be delivered to the CEO of Mind Happy and will be a cumulative report on your research this semester.
Requirements 1. Revisit each step of the project and make any final edits. 2. Create a PowerPoint or similar presentation that includes the following: a. Title slide b. Agenda c. Milestone #1 d. Milestone #2 e. Milestone #3 f. Milestone #4 g. Overall recommendation and conclusions h. References Ensure your presentation is clear, concise, and visually appealing. Visit Encompass Communications and Learning[1], Eight Presentation Styles[2], and Canva[3] for design essentials, tools, and ideas. [1] https://www.encompasscnl.com/create-better-powerpoint-slides-with-these-5-design-strategies/ [2] https://blog.hubspot.com/sales/types-of-presentation-styles [3] https://www.canva.com/create/slideshows/ Deliverable Instructions:
Submission Guidelines You will deliver your presentation on Wednesday evening in class. Please submit your presentation documents here. Include appropriate references and citations. You may use footnotes or endnotes for references and citations as long as they are appropriately documented. There is an APA template available in our course files. If you do not have an APA Version 7 style guide, visit https://apastyle.apa.org/style-grammar-guidelines/ or http://library.potsdam.edu/citing for helpful resources.
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Program Managers
| Name | Organization |
|---|---|
| Amanda LeDesma | Watertown Extension |
| Jenica Rogers | University of Wisconsin-Madison |