ProgramsOperations Management (Fall 23')ProjectsOptimizing Operations and Supply Chain for Enhanced Customer Experi...

Project Title: Optimizing Operations and Supply Chain for Enhanced Customer Experience in Global Shipping

MindHappy

Details
Project Title Optimizing Operations and Supply Chain for Enhanced Customer Experience in Global Shipping
Project Topics Data Management Growth Strategy Operations Product Design & Development Purchasing, Logistics, Supply Chain
Skills & Expertise Business Project Management Communications Data Visualization Dropshipping & Order Processing Quantitative Research Supply Chain & Logistics Project Management Technical
Project Synopsis: Challenge/Opportunity
Project Overview: The objective of this project is to create efficiencies and improve the customer experience by establishing an efficient shipping network for the US and eventually expanding to global shipping. This will involve working closely with suppliers to ensure timely product delivery from two wholesale sites with global shipping capabilities. Additionally, the project aims to optimize the customer experience by enhancing the packaging and unboxing experience.
Project Synopsis: Activities/Actions Required
Project Scope:
1. Analyze the current operations and supply chain.
An in-depth analysis of the existing shipping network, supplier relationships, and customer feedback to identify pain points and areas of improvement.
2. Complete industry research and report on the most common complaints, praises, and features (including delivery options) for similar products.
Develop a report and propose a customer survey to gather specific feedback regarding the Mind Happy experience.
3. Design an efficient shipping network.
Develop a comprehensive plan to optimize shipping network with the U.S., considering factors such as distance, delivery times, and cost-effectiveness.
4. Identify performance metrics and continuous improvement opportunities.
Define the key performance indicators (KPIs) to measure the success of the Mind Happy project and identify continuous improvement initiatives the company can adopt based on data-driven insights.
Project Synopsis: Expected Results
Project Deliverables:

  1. Comprehensive Analysis Report: A detailed report highlighting the current state of operations, supply chain, and customer feedback.
  2. Describe who Mind Happy’s competitors are, including why they qualify as competitors, who their target market is, a listing of relevant products or services, and their shipping options.
  3. Shipping Network Optimization Plan: A strategic roadmap to establish an efficient shipping network for the US and a plan for global expansion.
  4. Performance Evaluation: Regular performance reports and insights for continuous improvement.

Project Timeline

MindHappy - Optimizing Operations and Supply Chain for Enhanced Customer Experience in Global Shipping
Due Date
Activities
Deliverables
Status
Action
Tue, 09/26/23
11:59 PM US/Eastern (UTC-04:00)
Submit your Team Charter
No Deliverables
No deliverables are required for this action item.
View Calendar
Wed, 09/27/23
6:00 PM US/Eastern (UTC-04:00)
Program Kickoff
No Deliverables
No deliverables are required for this action item.
Location: Blended
Event Description:
Our case study partner will join our class via Teams to kick off the project.
Wed, 12/06/23
6:00 PM US/Eastern (UTC-04:00)
Final Presentations
Required Deliverable
Required Deliverable
Deliverable submission is required.
Location: Blended
Event Description:

Final Presentation

Before creating your presentation, be sure to revisit the feedback you’ve received for each milestone and make any appropriate updates. This presentation will be delivered to the CEO of Mind Happy and will be a cumulative report on your research this semester.

Requirements

1.      Revisit each step of the project and make any final edits. 

2.      Create a PowerPoint or similar presentation that includes the following:

a.      Title slide

b.      Agenda

c.       Milestone #1

d.      Milestone #2

e.      Milestone #3

f.        Milestone #4

g.      Overall recommendation and conclusions

h.      References

Ensure your presentation is clear, concise, and visually appealing. Visit Encompass Communications and Learning[1], Eight Presentation Styles[2], and Canva[3] for design essentials, tools, and ideas.



[1] https://www.encompasscnl.com/create-better-powerpoint-slides-with-these-5-design-strategies/
[2] https://blog.hubspot.com/sales/types-of-presentation-styles
[3] https://www.canva.com/create/slideshows/

Deliverable Instructions:
Submission Guidelines

You will deliver your presentation on Wednesday evening in class. Please submit your presentation documents here. Include appropriate references and citations. You may use footnotes or endnotes for references and citations as long as they are appropriately documented. There is an APA template available in our course files.

If you do not have an APA Version 7 style guide, visit https://apastyle.apa.org/style-grammar-guidelines/ or http://library.potsdam.edu/citing for helpful resources.